The game grows again

[BOSS]

Kind of alarming that now 2 florists have paid an over-the-top $60/month fee and Teleflora ecommerce has not sent them one order.

Just asking, but are these orders not zip code specific?? Meaning if there are no orders to that town, that they would not get any?

And I still believe that both the BIG2 target those shops that owe the most money...with "company" web orders, thus attempting to balance the books...

 

[flowerknife+us]

since filling TF.com orders is optional.

Ryan[/QUOTE]
I'm not sure that is true. The system had all the membership in it and the consumer was still in control of who was ultimately going to fill the order.

I know that it could be possible to have yourself removed if it was your desire. But have no first hand knowledge of anyone asking to have it done nor if Teleflora really would.

From time to time Teleflora(twice this year) has called with what they say is Web order. But our responce i to them send it to us over the web. I have been of the assumption that web services have had trouble with a shop that the order was origionally chosen by the consumer.

 

[clay]

Just asking, but are these orders not zip code specific?? Meaning if there are no orders to that town, that they would not get any?

And I still believe that both the BIG2 target those shops that owe the most money...with "company" web orders, thus attempting to balance the books...

Yes, it does indicate (to me anyway) that if a florist, or two, stays on top for an period of time..... that there were no teleflora.com or findaflorist.com generated orders for that town. BTY....In doing a more unique visits by a zip code, not of those 2 rotating shops (they are both in my zip), the one shop in that zip comes first and the other 2 rotate for 2nd and 3rd. .

Not sure about your second item. Our shop has approx 50% of the outgoing Teleflora wire orders in town (at least per my rep) but only recieve only about 25% of the incoming Teleflora. To me, if they had a formula in the rotation to balance the books, I would be proportionally more on top (if that really made a big difference since 2 shops have not gotten a Teleflora ecommerce order in over 30 days).

 

[BOSS]

Not sure about your second item. Our shop has approx 50% of the outgoing Teleflora wire orders in town (at least per my rep) but only recieve only about 25% of the incoming Teleflora. To me, if they had a formula in the rotation to balance the books, I would be proportionally more on top (if that really made a big difference since 2 shops have not gotten a Teleflora ecommerce order in over 30 days).

I was refering to balancing the books with shops that owe them cash and can't always pay their bills...long term debt....

 

[clay]

Sorry....misread it.

 

[clay]

According to my rep, the top highlighted 3 will be feature florists that rotate with the total group based on click. When I did 10 seperate clicks on our town, all 5 florists (teleflora ecommerce site florists) rotated evenly except one florist that was always number 1. I called them on this and they stated if a florist has not received an ecommerce order in 30 days, it will stay number 1 until it gets one (pretty sad that Teleflora has not generated an order for a shop in 30 days for $60). Not sure about that....but I will keep check on it.

Well, I could not stand it any longer. After watching the one florist stay on top another 3 weeks, I went ahead and placed an order on their Teleflora website for a $30 Pointsettia going to a friend who was in on it. Sure enough, it did kick them off of the #1 spot and got them into the random rotating process. Of course this highlights that this florist went almost 60 days (and $120 in fees) without receiving an order to keep them on top...pretty sad (maybe just a sad that I sent them an order to prove this out?). Clay

 

[sfox]

The Teleflora.com Data Base

Here is something I found out about the Teleflora.com database. A year ago the (what is now called find-a-florist) and the teleflora.com database were one in the same. Today, it is split. You can have yourself removed from the find-a-florist database, but still be listed on the Teleflora.com database.

What this means is that if one of your customers, seeing your name lets say listed on a Teleflora Co-op ad, thinks that by using the Teleflora.Com website they are dealing with you directly, they can in fact pick your shop as their preferred shop. The downside to this is that the Teleflora.Com will let them order any Teleflora product, even if you aren't carrying that product. Now you will be charged the $1.00 for the dove transmission of that order and if the customer selected a product you are not carrying, you will have to refuse the order. You still will be billed the dollar and worst yet will have lost one of your own customers orders because by them going to Teleflora.Com instead of you, you will have to give that order to one of your competitors instead of selling the customer something you do have.

What made me mad was that Teleflora.Com sent me an order for that silver sleigh shown in the Telelfora selection quide. You cannot buy that sleigh and if you send something else sure enough you will get a customer complaint. And if you say contact Teleflora.Com, you are wasting your valuable payroll dollars at a busy time of the year.

I called and had my shop name removed form the Teleflora.Com database. It was the only way to stop one of my own customers from going to Teleflora.Com and ordering an item we were not carrying, paying a dollar for the Dove fee, and then having to let a competitor fill that order.

And if you do not fill a Teleflora.Com order and do not refuse it, you will be billed for that order and any replacement....per Teleflora.