Why I sent in my termination letter to Teleflora

Simon...

Teleflora called me back regarding the new add listed in the directory... kept insisting that I agreed. They found the taped message. Yes, I had called them in March to remove the 1-800 number from my listing and that was it.. someone took it upon themselves or hit the wrong buttons... I will be reimbursed for the add cost. IT WAS THEIR ERROR.
Yes I will be watching my statements very carefully and will be on their backs regularly!
 
LOTAKIDS said:
They found the taped message.
Click to expand...
Hmmm... they have to record conversations? Never use the word YES then when talking to them....

I don't deal with companies that record their calls.... they must have an agenda...
 
BOSS said:
Hmmm... they have to record conversations? Never use the word YES then when talking to them....

I don't deal with companies that record their calls.... they must have an agenda...
Click to expand...

TF has been taping their calls for ad, container and directory changes for years now...they want to make sure they have it recorded so when they blahblahblah and tell you that you must opt out and the cancelation dates and the costs and the terms of the contract, when you want to cancel and the want to charge you 3-6 months more for a service you say you don't need or want they have covered their ass and you are left with nothing, it just ensures their paychecks and legal standing...especially when so many florists buy on the run and half listen to the stuff they are being told...
 
BOSS said:
Hmmm... they have to record conversations? Never use the word YES then when talking to them....

I don't deal with companies that record their calls.... they must have an agenda...
Click to expand...

I hate it also... but this time they were incorrect and it's in my favor... now lets see if I get my money back!
 
Puzzles me that before 'phoning you, their procedure does not require them to check the 'phone message in question to verify their position before they initiate the 'phone call. By doing this, they would not come over as disorganized, slap-happy and basically un-professional as they apparently are.
 
Simon Says said:
Puzzles me that before 'phoning you, their procedure does not require them to check the 'phone message in question to verify their position before they initiate the 'phone call. By doing this, they would not come over as disorganized, slap-happy and basically un-professional as they apparently are.
Click to expand...

I agree... I would have done my homework and then called the customer back. Also if a customer calls me and I don't have an answer I let them know I will look into it and call them back with all the answers.

They are crazy!
 
Im with you! Our only hope is that the rest of the independent flower shop owners feel our pain sooner than later.
We have no worries, because the greedy extortionists at TF are taking care of that for us...Good luck without them
life has been much better for me knowing I am not supporting them.
 
  • Like
Reactions: Simon Says
did you send it today or did they receive it today? If they don't receive it by June 1 then you are on the hook for 3 more months of sub fees. If you really want out, but you did not get your letter in in time then you can still call them (make sure you call on June 1, not later) and drop all extra services to minimize your expense while you wait until November 1.
 
  • Like
Reactions: LOTAKIDS and anytimeflowers
Sabrinas said:
We sent our in too, but the post office can't vefify that it arrived, called TF and they said that if it is postmarked before the first we will be fine....hope that holds true....
Click to expand...

Good luck with that...you should let us all know how true to their word TF are.
 
Sabrinas said:
We sent our in too, but the post office can't vefify that it arrived, called TF and they said that if it is postmarked before the first we will be fine....hope that holds true....
Click to expand...

Did you send it Certified/return receipt?? This is the ONLY way I send important things through the mail so that I have proof.

Let us know how it turns out!
 
Up-date:

A regional VP 'phoned and asked why I had sent in my termination. I advised him that, bottom line, it was not cost-effective being a member. He then said "...I'm not trying to sell you anything..." and proceeded to make the following offer:

- June, July & August, waive the membership, Dove and quality fee;
- Sept and for a further 11 months after that, membership, Dove and quality fee, $99;
- must be a member for at least that period (until Aug 2012 inc.).

I advised that I was not interested. It was not cost-effective enough.

On the surface it wasn't a bad offer but there are still the website fees, the per-order fees, directory charges, the semi-annual this and quarterly that plus the taxes and reciprocity and....you know as well as I do. Then, of course, there's the "do this..confirm that...jump when I tell you to..." factors, never mind the pyschological hassle of facing up to "TF" for at least another year and that must be worth something.

I also told the regional VP that had he not used the phrase "I'm not trying to sell you anything..." and proceeded to attempt to sell me something, I might have been more interested in his offer but I found it deceptive - a favorite word of mine - and wondered what tricks he perhaps had that would "get me" later on. He did apologize for his terminology there which was good of him.

So, for anyone else that sent in their termination and has had a 'phone call or maybe about to get one, you know what was offered to me in New Jersey and, IF you are tempted to remain but the offer to you was not as "good" as mine, feel free to use the information as to what was offered to me. But remember, there is the physcological hassle factor for "x" months more should you to continue with TF, and there is no price on that. TF are perhaps akin to drug dealers and we're the junkies...they need to sell to you and if we agree to one more purchase, we're junkies for a while longer.
 
  • Like
Reactions: anytimeflowers, mumsandmore and BOSS
If you'd have countered with $49 I bet he'd of took you up on it :)

Good for you... you be free ;)
 
I think at this point they will accept any reasonable offer, coverage is slipping. Also this came in the e-florist newsletter today:

The eFlorist team is starting a four-month campaign to help you claim your online listings by summer’s end. Starting next week, our Web Services team will start the initial work to claim your listings on Google, Yahoo! and Bing. There will be some final details only you can provide, so expect a call from our staff to gather those. We expect to have all eFlorist member listings claimed by October.

Motive?.....why not just tell you how, something to sell?
 
bootcampguy said:
I think at this point they will accept any reasonable offer, coverage is slipping. Also this came in the e-florist newsletter today:

The eFlorist team is starting a four-month campaign to help you claim your online listings by summer’s end. Starting next week, our Web Services team will start the initial work to claim your listings on Google, Yahoo! and Bing. There will be some final details only you can provide, so expect a call from our staff to gather those. We expect to have all eFlorist member listings claimed by October.

Motive?.....why not just tell you how, something to sell?
Click to expand...


Their motive is simply to ensure that more orders are flowing through "your" TF web sites. They want THEIR per order fees. I bet TF is not helping any of their members that have independent web sites. I don't care how they spin it; it is in their best interests.
 
BOSS said:
If you'd have countered with $49 I bet he'd of took you up on it :)

Good for you... you be free ;)
Click to expand...

You know, had I thought just that bit quicker, I think you're right - or at least met in the middle somewhere around $75. If other florists are in 2 minds about their letter and get a 'phone call, see what you can get...it MIGHT be right for you.

What it also shows is that those that are "happily" staying on are partially subsidising those that wanted to terminated but re-negotiated. As they say, everything is negotiable.
 
You must log in or register to reply here.
Top Bottom
Back