Wire Services

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Lori: who said anything about paying for it? Did you ever hear about "shame on you" and stuff



Never heard of it...do tell...

If it is a news show like chez said it always ends up making hard working florists out to be the bad guy and the whole industry looks controversial and shady....
 
Televison news shows have done numerous reports on "flower buying" and have attempted to expose the truth, but they always end up mucking it up and all the public hears is, "Sending flowers is a rip off". It is not an interesting enough story for the general public to care about. It's a great concept, but the results never seem to pan out. The only reasons I can think of that dropping Wire services would'nt work for other shops is: 1. they have a POS system and need to pay it off. 2. they have a ton of Wire outs which they do indeed make money off of. I can think of no other reason to do business with these parasites we call "Wire Services":dunno:
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Oh let's not talk about POS system. I have one from FTD that crushed on me almost a year ago. They still charge me maitenence. For my question "what r they maintaining?" I never got a clear answer.
 
Yellad,

One necessary step is to get rid of your FTD website promoting their designs, products, and logos. There is another thread on here about other website options. Search for that. I wish you the best. I am WS free and loving it. There is life, a full life, after WS.
 
"I have one from FTD that crushed on me almost a year ago"

I know you mean 'crashed" but I can't get the image of you struggling under the weight of the huge FTD POS system out of my head!!
Sounds like a Steven King nightmare of machines that kill!!
 
I know you mean 'crashed" but I can't get the image of you struggling under the weight of the huge FTD POS system out of my head!!
Sounds like a Steven King nightmare of machines that kill!!
Thats so funny :)))
But I wasn't born in America. So pardon my spelling
 
Yellsie - You seem to be copying and pasting the quotes. If you click on the little quote button on the lower right hand corner of a post it is a lot easier.
thank you.
 
Boss
Good luck on the fishing I am fishing in a 3 day tournament this weekend with a little luck I might make some cash too. But so far only the local fishing shops have been making cash that being what they been releaving me from in my wallet.
 
I received my FTD statement for may yesterday where they charged me $281.96 for 4 rejected orders. (that new thing that they have now called "delayed response program") meanwhile in the email we received it says that the program starts on june 1 2008. When I called them up they said the program started a month ago. First of all it's not even legal what they doing. It was not in the contract when we signed it 5 yrs ago. So you still want to keep loosing money?

Wow, you're really fired up!

The delayed response program began on June 1, 2008, so you will only be charged fees for any penalties that occurred after that day. The fees you see on your statement are an example of what you would have been charged if the new program had been in effect.

I noticed that you said that you were (could have been) charged $281.96 for only 4 rejected orders. This leads me to believe that you rejected at least 1 order after the delivery date. Did you have a good reason for that?

I'm relatively new here too. What I've learned is to try to use the search feature on a particular subject. I have found that past threads can give me insight, information and advice on a lot of topics. Try searching the term "wire service(s)".
 
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Read a little closer. The May statement shows what you WOULD have been charged if the program had started in May. Apparently you have a few orders that you didn't reject in a timely manner.

I've got a statement saying that we would have paid $10 penalty in May. The order had come to our store after our store hours; we rejected at 10:08 am next day, which is 8 min too late.
 
Wow, you're really fired up!

The delayed response program began on June 1, 2008, so you will only be charged fees for any penalties that occurred after that day. The fees you see on your statement are an example of what you would have been charged if the new program had been in effect.

I noticed that you said that you were (could have been) charged $281.96 for only 4 rejected orders. This leads me to believe that you rejected at least 1 order after the delivery date. Did you have a good reason for that?

I'm relatively new here too. What I've learned is to try to use the search feature on a particular subject. I have found that past threads can give me insight, information and advice on a lot of topics. Try searching the term "wire service(s)".

nope .it wasn't rejected after delivery date. it was rejected within 8 hrs. the order came at 4am! and yes they charged us twice the order value
 
Listen here Canadian FTD SHOPS

Under the Canadian laws FTD or any other wire service cant charge or institute a program you do not wish to participate.

The Ministry of Commercial & Affairs will back any florist.

This new delayed program as far I am concern is illegal in Canada.

Now Big Ted, Banning together to fight the wire service as a collective group is hard. 3,000 members are on here minus the people who are reporting to the wire services and maybe 30% are vocal. THe rest are lurkers or readers and do not want to rock the boat.

Talking to the wire service is no help. THey will do anything they darn please. They won't sit with you and say "I'm Sorry, we won't do that ever again".

They are in for the buck just like you and me.
THe only way you will get satisfaction is take a stand, (whatever you feel is justified) and act on it. And if that means leave them, than do it.

We have many florist on this board who have tried to talk to their friends in the wire service until they ae blue in their face.
I say a little step a day we get closer to our goals.

Luc
 
nope .it wasn't rejected after delivery date. it was rejected within 8 hrs. the order came at 4am! and yes they charged us twice the order value
You must have rejected after 2pm on the day of delivery. But that's besides the point, just know that you weren't charged. The statement was only a sample to prepare you.
 
Under the Canadian laws FTD or any other wire service cant charge or institute a program you do not wish to participate.

The Ministry of Commercial & Affairs will back any florist.

This new delayed program as far I am concern is illegal in Canada.
Luc

I have confirmed that what Luc has stated is true, and this program IS indeed ILLEGAL in Canada, and any "opting out" derivative is considered a statute criminal charge against ANY company operating in this fashion.
FTD is NOT in compliance with Canadian Law, and WILL be held accountable, on behalf of ANY and ALL Canadian florists who 'chose" to do business with FTD, UNLESS, FTD openly offers the option of opting OUT with NO PENALTY, or represcussions.
The last case brought before the Supreme court of Canada, was settled out of court for a reported "fine" of in excess of 10 Million Dollars CDN
 
Boss
Good luck on the fishing I am fishing in a 3 day tournament this weekend with a little luck I might make some cash too. But so far only the local fishing shops have been making cash that being what they been releaving me from in my wallet.
Steve...you mean like THIS :)

I feel your pain!

Tomorrow is just a tune up...trying a 3 man boat instead of two man....we'll see...
 
Ok now that I'm a full member I have a question to all florists out there using ws: -How long more are you guys willing to take ? Don't you think instead of nagging and complaining we should actually do something about it? Find some kind of compromise with them that will make us both happy and most importanly make our customers happy, when maybe for the first time the customer will actually get what they paid for?:wallhead:


I've only skinned this thread so maybe I've missed something but wanted to make a point on the original post.

Believe it or not the current situation is the compromise we've come to. The facts are most florists want incoming wire orders and are willing to pay dearly for them. They pay dearly through more and higher fees to belong.

It's called supply and demand. Florists demand the orders and wire services have to find a way to supply that demand. They do it through acquiring orders. As Bob Norton would say a wire service can do two things to supply the demand for orders, buy them or rent them. They buy orders, for example, through advertising in Yellow pages or using pay-per-clicks for their own gathering system ie. FTD.com, or they rent them by enticing third party companies i.e. ordergatherers to send through their wire services. Both ways are costly because the wire services are competing with each other to supply the greatest amount of orders to meet the florist's demand.

Any new program that's instituted is part of the compromise. For example the late reject penalty is part of the compromise because dissatisfied customers makes it ever increasingly expensive and difficult to acquire orders.

If you don't like the collective bargaining or the compromise the industry comes up with, opt out. That's your bargaining chip.


RC
 
yes Boss that will releave you of some money and I could use one of them I currently use a hand model gps with Lake Champlain maps loaded onto it. You should come up and fish this tournament one year there will be 6000 enter this weekend with most of the 48 main land states represented as well as Canada. And that is followed the next weekend by the FLW.
 
It's called supply and demand. Florists demand the orders and wire services have to find a way to supply that demand.

Why do (some) florists demand incoming orders so much? What caused them to increasingly rely on incoming orders?

I haven't been in this industry long enough, so the following is just my guess.

Some florists demand incoming orders because they don't have enough local orders to sustain their business. Why did they lose local customers, then?

Because (again, this is just my guess and no offense intended) they aren't providing a good "value." Not because these florists are doing anything sub-standard (although some of them probably are).

It is just that value perception of flowers has dramatically decreased, perhaps as much as 50% or more, compared to, say, 70's. As the result, consumers are now increasingly demanding more values (either in quantity or in quality) for the same dollar amount.

Most local florists couldn't or, more likely, wouldn't adapt to this shifting landscape of floral market. Consumers abandoned the local florists as the result.

The same pricing pressure has also pushed many traditional florists to niche market, such as Wedding Specialists. Although Event/Wedding Specialists has been relatively immune to the same pricing pressure as everyday florists have been experiencing, this relative sanctuary will not last forever.

I think that, for we local florists to not only survive but prosper, we need to increase the value of our offering, either in quantity or in quality or both. How can we do that without breaking the bank? - now that's the crux of the matter, as far as I'm concerned. That' the kind of thing I think about every day.
 
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