FTD delivers quality?

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Bigted said:
I don't belive that I have ever heard of a viable system that has to blackmail and punish its members to fill the orders.
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I nominate that for post of the day!

Added: Oh, BTW - Ted, as a top sender, you're supposed to be happy about this move. It's gonna net you funds for the sloppy work of ungrateful filling shops.

You're thinking much too much like a local florist. Time to send you to DG for some retraining. :> ;)

(Yes, my tongue is firmly planted in my cheek.)
 
CHR said:
I nominate that for post of the day!

Added: Oh, BTW - Ted, as a top sender, you're supposed to be happy about this move. It's gonna net you funds for the sloppy work of ungrateful filling shops.

You're thinking much too much like a local florist. Time to send you to DG for some retraining. :> ;)

(Yes, my tongue is firmly planted in my cheek.)
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no, I think the extra funds are gonna be used to hire MORE .com operators, to "find" a florist to fill their undervalued, over promised stupid orders!!
Just pull the plug on .com orders period!
 
Bigted said:
The problem is that they WILL find plenty of florists to fill the orders (except for the holidays). But, they will have to resort to using crappier and crappier florists to do it.

There goes the neighborhood.
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Um Ted...lots of the hood is already gone...this is the bes argument yet for using your own preferred florist list to send orders and I don't mean on the wire service grid...
 
Bigted said:
I honestly believe that this could be the final straw. Not right away, because as Bloomz says, most florists won't even notice for months.

The big disaster will be Valentine's Day. When FTD sits on a giant pile of orders because they can't get them filled, they MIGHT start to re-evaluate the program.

I don't belive that I have ever heard of a viable system that has to blackmail and punish its members to fill the orders. I'm not nieve enough to think that this change will resort in mass resignations from FTD, but it will increase the tide that is already leaving.

One more thing. This is a quality program? It seems to me that if you pass the deadline and run out of specific flowers or containers that it will be cheaper to send out crap and maybe have to replace it rather than pay one to two times the price of the order.
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Guess it's time !
I'm pretty much done with them.
 
Guys and Gals...

Just a couple quick points here...

1) It does NOT cost you to REJ an order. Look on your statements. No charges I can find on mine - unless I am looking in the wrong places. It costs you the $1.25 to get the order.

2) to AVOID the Delayed REJ fee, just send ASK's and ANS's. If you cannot fill an order after communicating your issues with sending florist, ask them to CAN it for you. You don't have to REJ it. In fact I would say most Mercury users do NOT use the correct message formats with orders these days...the key here is COMMUNICATION.

3) DO suspend filling for .COM if you don't want to deal with the nonsense. A simple call or email to your FTD rep should do the trick. THAT WAY, you can fill REAL florist orders (like mine) and not worry about goofy problems on FTD.COM orders. If you want .com orders, but DON'T want them at the holiday, they can turn your .COM's off for the holiday too.

Clearly you can see that FTD is doing this due to issues with .COM. From what I hear, this has been in the works for over a year.
But, personally, we had two MD orders REJ'd 2 days after we sent them, and rejected on the DAY they were to be delivered. I saved the orders, black-balled the filling florists in my system, and reported the two shops to FTD. Two different reasons: 1) "Don't have that." (yes, there was a 2nd choice of a MD arr.) and 2) Too far for delivery today. Order was in the next zip over - looked it up on Google maps. 8 miles away.

No excuse for these orders being REJECTED (nor Forwarded) on the day they were to be delivered. Total order value for both was about $150.00. Was able to get one order out over the phone Sat., the other not. Was canceled by customer.

Hmmm. Do I want FTD's Delayed Delivery program? After this holiday, I would say yes.

Comments welcome, as that is what we're here for.

- Herb
 
PhillyPhlorist said:
Just a couple quick points here...

1) It does NOT cost you to REJ an order. Look on your statements. No charges I can find on mine - unless I am looking in the wrong places. It costs you the $1.25 to get the order.

2) to AVOID the Delayed REJ fee, just send ASK's and ANS's. If you cannot fill an order after communicating your issues with sending florist, ask them to CAN it for you. You don't have to REJ it. In fact I would say most Mercury users do NOT use the correct message formats with orders these days...the key here is COMMUNICATION.
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On point #1 it does cost to REJ and you are also charged when an order is CAN. It's on the statement.

On point #2 again you are still charged for a CAN
 
LJVF said:
On point #1 it does cost to REJ and you are also charged when an order is CAN. It's on the statement.

On point #2 again you are still charged for a CAN
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OK - where then? Really, I cannot find ANY charges for a CAN or a REJ.

This was brought on by my FTD rep when I challenged her on this SAME topic during our chat about the new FTD programs. She said we are not charged for them. SOOO... off to April's statement and combined report I go. Nope. Nada. I see the 9 CAN's and 3 REJ's - no charge. I see a "NON-CONSOLE CITY ERR 023 line, with a .25 charge.

- H.

PS - it looks like you are ONLY charged for the following: ERR GEN SUS RES messages.
 
The REJ and CAN charges can be viewed online in it's own section. Here is an example of what it looks like on your statement:

DVdCTRMa3qlSzTH2gFgQZC9CwuGMUa2J0224.jpg
 
PhillyPhlorist said:
Just a couple quick points here...

2) to AVOID the Delayed REJ fee, just send ASK's and ANS's. If you cannot fill an order after communicating your issues with sending florist, ask them to CAN it for you. You don't have to REJ it. In fact I would say most Mercury users do NOT use the correct message formats with orders these days...the key here is COMMUNICATION.
- Herb
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Sorry Herb, but if you ask and don't get a response in time -- you pay the penalty. Now I ask myself--why would any self-respecting OG bother to respond in two hours when it meant another $10?
 
LJVF said:
The REJ and CAN charges can be viewed online in it's own section. Here is an example of what it looks like on your statement:

DVdCTRMa3qlSzTH2gFgQZC9CwuGMUa2J0224.jpg
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Wow, that's a lot of rejections. We probably have 3 a month--at the most. Of course, that was when we could ask for more money, or clarification or second choice. All of that is gone.
 
Bigted said:
Sorry Herb, but if you ask and don't get a response in time -- you pay the penalty. Now I ask myself--why would any self-respecting OG bother to respond in two hours when it meant another $10?
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And the *plot* thickens....Ted... I think you are onto something here, especially since the OG's are more important to FTD than RealFlorists are...
 
Bigted said:
The problem is that they WILL find plenty of florists to fill the orders (except for the holidays). But, they will have to resort to using crappier and crappier florists to do it.

There goes the neighborhood.
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MORE reason NOT to "attach" your fabulous reputation to this "company"!!
 
Bigted said:
Wow, that's a lot of rejections. We probably have 3 a month--at the most. Of course, that was when we could ask for more money, or clarification or second choice. All of that is gone.
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All if not all of those were from FTD.com. They will allow substitutions for the flowers but not for the codified container. We can't keep the "FTD Because Your Special Bouquet" on the shelf. We've gone through several cases since it was listed on their Everyday Branded. Also this vase is always back ordered.

BTW, 10 is not bad considering the volume they send us every month.
 
LJVF said:
The REJ and CAN charges can be viewed online in it's own section. Here is an example of what it looks like on your statement:

DVdCTRMa3qlSzTH2gFgQZC9CwuGMUa2J0224.jpg
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Look carefully at your Incoming Report, and follow the ITEM number of one of those CAN or REJ orders. You will see that any CAN or REJ order is not there, hence you not getting paid for. The X priority transmission fee you DO pay for - regardless if you fill the order or not. What you showed me is where you see and pay that 1.25.
You are NOT paying 1.25 to REJ or CAN that order.

Yup - it's not clear but look at the data. If you look on your paper combined report, it's clearer since the CAN & REJ's are at the end of the report, with no costs associated with them.

- H.
 
PhillyPhlorist said:
Look carefully at your Incoming Report, and follow the ITEM number of one of those CAN or REJ orders. You will see that any CAN or REJ order is not there, hence you not getting paid for. The X priority transmission fee you DO pay for - regardless if you fill the order or not. What you showed me is where you see and pay that 1.25.
You are NOT paying 1.25 to REJ or CAN that order.

Yup - it's not clear but look at the data. If you look on your paper combined report, it's clearer since the CAN & REJ's are at the end of the report, with no costs associated with them.

- H.
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Philly, I'm not quite following you. But what is written in the image below is pretty cut and dry:

ukUaVKJnRP7iHz4rDNWuJRRAPNJkLTIw024E.jpg
 
Philly,

After re-reading your original post, I think I understand what you mean. Are you saying that the florist won't be charged an additional $1.25 to the $1.25 we're already being charged for receiving the order?

I think everyones concern is that since the amount of REJ's are going to rise due to this new program, the number of $1.25 fees (without credit for the order) will rise as well.
 
Bigted said:
Sorry Herb, but if you ask and don't get a response in time -- you pay the penalty. Now I ask myself--why would any self-respecting OG bother to respond in two hours when it meant another $10?
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I have to disagree there. And first, NO... I am no FTD Cheerleader -k?

Now, where does it say that if you send an ASK and don't get a response, you get fined and the OG (in this case) get's $10?

Don't recall seeing that on the slimcast. I believe it read:
$10.00 fee if...
Failure to reject an order within two hours of receipt or failure to reject an order by 10am local time if the order is received after 5pm of the prev. day or failure to reject an order by 10 am local time if the order recieved after 1pm of the previous day (Sat. and Sunday).


Just trying to keep it real here... SO...my question is....
If you can't fill the order as it comes to you, why WOULDN'T you either REJ or send an ASK within the time listed above???
I tell you, if an order comes in to us, and there is an issue with it, it is acted upon immediately. I would only expect the SAME from a florist I send an order to. Yea, two hours can be tight, but all you need to do is send an ASK saying you're having trouble with "this" or "that" and your arse is covered! (and, YES - this is correct per a VP Regional Rep.)
IF the sender fails to respond, it's on them. Since everything is documented and time stamped electronically, it's easy to track.

- Herb
 
LJVF said:
Philly,

After re-reading your original post, I think I understand what you mean. Are you saying that the florist won't be charged an additional $1.25 to the $1.25 we're already being charged for receiving the order?

I think everyones concern is that since the amount of REJ's are going to rise due to this new program, the number of $1.25 fees (without credit for the order) will rise as well.
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Yes - exactly. TRUST ME, up until a few months ago, I thought we were charged for any REJ message. Either this was never the case, or FTD changed the rules midstream...not sure which.
You are charged ONLY one "$1.25" - and that's for the transmission fee to get the order (no matter who it comes from). This fee is non-refundable, so to speak...

- Herb
 
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