FTD delivers quality?

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LJVF said:
It says it right here:

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Simple solution. If the issue cannot be resolved, and it is after the time period, then ask the florist to send a CAN. You CON and done...

Just don't REJ the order.

NOW, let me say I agree - this one instance is dumb. Sometimes you do not get a response in a reasonable time. The filling florist should not be held responsible. I will run this one by my rep and see what she says. See how we are to handle this.

In all, FTD will have a lot of issues to deal with on some of these circumstances.

- H.
 
PhillyPhlorist said:
Simple solution. If the issue cannot be resolved, and it is after the time period, then ask the florist to send a CAN. You CON and done...

Just don't REJ the order.

NOW, let me say I agree - this one instance is dumb. Sometimes you do not get a response in a reasonable time. The filling florist should not be held responsible. I will run this one by my rep and see what she says. See how we are to handle this.

In all, FTD will have a lot of issues to deal with on some of these circumstances.

- H.
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Philly, you bring up a good point. However I think the line "Failure to reject an order..." covers all their bases. The way I'm interpreting it, is that if you can't fill the order, whether it's due to delivery or design issues, then you must REJ within 2 hours or suffer one of the penalties outlined, regardless if the order is CAN'd or not.

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Bigted said:
And by the way, why is it 2 times if you reject after the 2:00 cutoff but you have to reject all orders you get by the "official cutoff" of 5:00?
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I think the 2x only applies to REJ on the day of delivery.
 
LJVF said:
Philly, you bring up a good point. However I think the line "Failure to reject an order..." covers all their bases. The way I'm interpreting it, is that if you can't fill the order, whether it's due to delivery or design issues, then you must REJ within 2 hours or suffer one of the penalties outlined, regardless if the order is CAN'd or not.
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When I get the definitive answer, I'll let you all know.

Can we use a CAN???? So far, I only see tracking on this if using a REJ message. You can't REJ an order with a pending CAN on it - CAN you??? (!) Also, you can't CAN a CAN after it's been REJ before CAN'ing the CAN...can you... CAN the CAN ...with a CON....

Man, talk about the variables! I need a beer... where's my duct tape...

- H .
 
PhillyPhlorist said:
When I get the definitive answer, I'll let you all know.

Can we use a CAN???? So far, I only see tracking on this if using a REJ message. You can't REJ an order with a pending CAN on it - CAN you??? (!) Also, you can't CAN a CAN after it's been REJ before CAN'ing the CAN...can you... CAN the CAN ...with a CON....

Man, talk about the variables! I need a beer... where's my duct tape...

- H .
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lol I'll tip a cold one with you :alcoholic
 
LJVF said:
Philly,

After re-reading your original post, I think I understand what you mean. Are you saying that the florist won't be charged an additional $1.25 to the $1.25 we're already being charged for receiving the order?

I think everyones concern is that since the amount of REJ's are going to rise due to this new program, the number of $1.25 fees (without credit for the order) will rise as well.
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Exactly and I just called to clarify that. YOu will be charged the 1.25 FTD unless you FOR it, but if you REJ you will still pay the FTO but not another charge.

She said it's been met with mixed reviews from "I'm quitting" to "Wish you would have dont this long ago". I told her that they need to make ASK's freeze the clock cuz that part is gonna bite them in the ass, she wrote it down and said they are still tweaking the program.

FWIW
 
"I'm quiting"---------------------fillers

"I wish you would have done this long ago"--------------senders

Who out numbers whom?

I'm enjoying this whip and pony show.
 
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PhillyPhlorist said:
Yes - exactly. TRUST ME, up until a few months ago, I thought we were charged for any REJ message. Either this was never the case, or FTD changed the rules midstream...not sure which.
You are charged ONLY one "$1.25" - and that's for the transmission fee to get the order (no matter who it comes from). This fee is non-refundable, so to speak...

- Herb
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Herb, you're gonna lose this argument!!
You've "concluded" your own version of what's gonna happen..."ASK" & "ANS" messages, DO NOT qualify as "time deterrents"...you either FILL, or "reject" at YOUR expense!!
 
But some people's versions of the truth differ from other peoples illusions of the truth Fox (you know, like Republicantz)

:bangles:
 
Bigted said:
The big disaster will be Valentine's Day. When FTD sits on a giant pile of orders because they can't get them filled, they MIGHT start to re-evaluate the program.
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FTD's next move 1: $10/hr penalty to a shop who suspends Merc during holidays.

FTD's next move 2: $1.25 fee for each Forward msg.

FTD's next move 3: Increase the monthly fee for florists with lower rating (i.e., florists who reject often).

Bigted said:
It seems to me that if you pass the deadline and run out of specific flowers or containers that it will be cheaper to send out crap and maybe have to replace it rather than pay one to two times the price of the order.
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That's exactly what senders want: fill orders no matter what. Clear from the beginning.

If a sending florist can't find a filling florist within a reasonable time, they lose the entire amount of the order. If they found a filler who then sent a crap, the amount the sender would lose is the product of the order $$ times the probability of refund, which is less than 100%. In other words, if you are a sender, you would be better off finding a bad filling florist than not finding one at all.
 
PhillyPhlorist said:
You are charged ONLY one "$1.25" - and that's for the transmission fee to get the order (no matter who it comes from). This fee is non-refundable, so to speak...
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Why should you have to pay this if you don't fill the order?
 
I agree. But, think of it this way....
FTO was invented a while back as a form of a 1-800 number for the Mercury transmission system. X used to cost .99 - your order transferred immediately, N was the normal speed (.50 & within an hour) and E was slow transmission - no longer than 2 hours (I think) for .25 - with ALL these being paid by the SENDER.
With FTO, you - the filling shop - paid the transmission cost. Today, everything is X priority, and is switched around so that the filling shop pays the transmission cost. That cost is incurred by the receiving shop - no matter if you fill the order or not. The ONLY way around it is if you FOR ward the order. Then the NEW filling shop pays the fee.
With FTD.COM, you cannot forward the order. So, you are stuck paying the fee regardless if you fill the order.

Personally, this whole transmission thing is archaic at best. The idea back then was to pay for the phone call the Merc. modem dialed. Today, much of Mercury is over the net - except for old Advantage users like me... We still use a DIAL UP modem - yea!

- H.
 
YUP! Coming and Going!

sfox said:
Don't tweak the program, NUKE the program.
opinions vary, the truth doesn't
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All of their members should think of this NEW PROGRAM as just another VALUE ADDED SERVICE!

Of course, some (outside the box) might see it for what it is!

Just another passive stream of revenues, or fines if you like, for forcing a shop to waste more of their valuable time in TRIAGING OUT THE JUNK which was sent to them by the SKIMMERS, OGs, or company DOT.CON.

Might as well say that, THEY GOT THEM COMING and GOING!
 
goldfish said:
That's exactly what senders want: fill orders no matter what. Clear from the beginning.

If a sending florist can't find a filling florist within a reasonable time, they lose the entire amount of the order. If they found a filler who then sent a crap, the amount the sender would lose is the product of the order $$ times the probability of refund, which is less than 100%. In other words, if you are a sender, you would be better off finding a bad filling florist than not finding one at all.
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Sorry amigo but that's dumb.

Senders want crappy quality, right. They don't care about keeping customers you know.

I could have used this new "rule" several times now, inculding since Mother's Day - bad irresponsible handling of flower consumers important orders is altogether too common.

It's not ghe end-all, and it needs some adjustments (I think an ASK should freeze the clock) but it's a step in the right direction.
 
Bloomz is right, an ASK should freeze the clock or at least buy some time. If FTD expects the filling florist to respond in 2 hours, I don't see why the sending florist shouldn't either. However, this may open a Pandora's box. Sometimes a chain of ASK's and ANS's can cover a lot of time which would defeat the purpose of the delayed response program. Perhaps the burden of cancelling should be placed on the sending florist if an ASK is sent?
 
You know bloomz

bloomz said:
But some people's versions of the truth differ from other peoples illusions of the truth Fox (you know, like Republicantz)

:bangles:
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You know bloomz, you and your Democrats are right. This issue of billing the filling florist is just like something the Democrats would do.

They should impose many more charges on the filling florists.

Let's say,

A $20.00 fee for rejecting an order at 10 minutes to 5:00pm. All filling florists should be able to have a driver standing by to attempt deliveries in rush hour traffic, because the senders LIKE YOUSELF tell them to.

All filling florists should be rated so that sending florists LIKE YOURSELF, know who is to be blessed with your business. My goodness all fillers should drop everthing they are doing because the got a wire order.

All filling florists should pay extra fees for turning down orders at holidays because they don't have the product to fill it. Sending florists LIKE YOURSELF spend money attracting people to order thru them by making promises that they themselves don't have to keep, so a sender should be entitled to compensation from the fillers.

You and your Democrat buddies can make a compelling case because of some alleged injustice that is being imposed on them by someone else. And those someone elses...ie filling florists...should be made to pay.

and as I state...........opinions vary, the truth doesn't.

You can spin that all you want bloomz and you can blame everyone else, but when one side of the equation feels they have more rights then the other, the system fails.

I wish I was part of a system that has to rely on the 2 biggest OG's in order to get my orders filled. And I think adding more costs to fillers will definitely make the system better. Both remaining filling shops, will be all great. :iwuvyou:
 
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I see Fox - it's another Democrat vs Republican thing huh, all fillers are Republicans and all senders are Democrats?

Dude....

I think you're taking this political thing just a bit too serious.





By the way Fox, have I mentioned to you that I'm not a Democrat? Or did you miss it the other 50 times I told you that too?

Don't worry I'll tell you again next week too.

and as I often also state...........opinions vary, the truth doesn't. Except your perception of the truth leaves a lot to be questioned.

Like what politics has to do with Quality Control in FTD.
 
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