I just don't get it

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NPFloral

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Feb 23, 2005
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North Port
www.northportfloral.com
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Florida
So... some of you may already know that we are WS free. I call out orders and pay with my company debit card.

So today, I call Jerry's For All Occasions in Dunmore PA for a $100.00 funeral piece to be delivered either today or tomorrow. I identify myself as a florist and that I have a direct order for them. The guy says "Before you go through the whole schpeel, we don't take direct orders from Florists, it has to come over the Dove." I tell him ok and that I don't use wire services so I guess I'll have to call someone else. He says OK and then *CLICK*.

What is UP with these pissy queens?? It must be nice to be SOOOOOO busy that you can only accept orders via the WS computer!!

Arrrgh!

Ok... I'm done ranting. He's out a hundred bux. He could have used that for his new rainbow flag!:wave:
<---Sarcasm, just one more service we offer!

Tim - North Port Floral
 
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I don't get it either.... guess they're just too busy to take that order. I wonder if they tell all their customers that pay with a credit card to order from .com?
 
I get companies ringing me and they say the are florists but when you start taking the order they turn out to be OG's so maybe he is wary about this. They haggle on prices but I never budge infact I always quote quite alot more than our minimums.
Maybe try a different approach when you ring. Tell them you are an independent florist from where ever your from giving shops name and could you place an order using your company debit card for x amount of $ for x design.
 
Well i know over here i used to try and place orders which is one of the reasons i went with tf (not any more) but people who were Interflora would not take orders from florists over the phone and would only take them via Interflora.

I have never heard anything more hideous- well of course I have but this is right up there in the hideous business decisions list i keep.;)

Sod him, lets hope he falls over one of his many orders that he has and twists his sock - fool;)
 
terri said:
Maybe he thought you wanted him to bill you? Did he give you a chance to tell him that you're using a debit card?
And we wonder why our industry is shrinking!
Click to expand...

No he didn't give me time. There must have been something good on the LOGO channel. :buymedinn

Tim
 
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lol my fav part was 'Pissy Queens'

Like Adam said, they're morons.

You should of called back and just acted like you were a customer and order the flowers. lol noobs.
 
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I really can sympathize with your situation. And that sucks. I don't understand that person/stores logic.

But I really don't care for the snide "rainbow flag" comment. Your post was just as if not much more effective with out it
That was totally unnecessary. If it had been a woman would you have said "they could have used the money for a new box of tampons"? No- I don't think you would have.
 
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Palms said:
Well i know over here i used to try and place orders which is one of the reasons i went with tf (not any more) but people who were Interflora would not take orders from florists over the phone and would only take them via Interflora.

I have never heard anything more hideous- well of course I have but this is right up there in the hideous business decisions list i keep.;)

Sod him, lets hope he falls over one of his many orders that he has and twists his sock - fool;)
Click to expand...

Interflora had a very strict rule about 'THEIR' member accepting non-interflora orders. Bloody tin gods if you ask me. How the hell can a relay company determine how we as owners run our businesses. They are not francises. Always hated interflora. Telling you what you have to have in stock in your business.
 
I would call that shop back and let the owner know about it, unless you spoke to the owner, some employees are just dropping the ball bigtime to turn away that order! They ASSumed you were calling them a Tf order by phone, but no, they didn't even give you a chance to say it's 100% CC order, DUH!!!
 
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shannonlovesflowers said:
I really can sympathize with your situation. And that sucks. I don't understand that person/stores logic.

But I really don't care for the snide "rainbow flag" comment.
That was totally unnecessary. If it had been a woman would you have said "they could have used the money for a new box of tampons"? No- I don't think you would have.
Click to expand...

No... I would have said she needed some Midol.

There's really no reason to be pissy with a customer. And that's exactly what I was.. a potential CUSTOMER. When I rant, I use snide little quips to express myself. Sorry if you didn't like it but.. like they say in the movie Birdcage, I am what I am! :)

Tim - North Port Floral
 
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NPFloral said:
No... I would have said she needed some Midol.

There's really no reason to be pissy with a customer. And that's exactly what I was.. a potential CUSTOMER. When I rant, I use snide little quips to express myself. Sorry if you didn't like it but.. like they say in the movie Birdcage, I am what I am! :)

Tim - North Port Floral
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I accept your apology.... Hope all the gay members and women do as well.
 
Okay.. that is just STUPID - There is no other word for it!!!
 
Anybody seeing the real issues within this thread... past the pissy queen and all? Is anyone seeing the real issue?? It's plain as day... well to me anyway...
 
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Well Boss, the real issue for me is---> why would you turn down money?

I don't get it. At all. Especially a CC order.

I think the real REAL issue is-----> Everyone have a chat with your staff and explain the importance of helping your customer, Flower shop or otherwise. I will be honest, when someone calls and says they have a TF order we ask if they can send it on the Dove. We like paper trails. But if not, we will take it anyway.
But a CC order is better than a dove order if you ask me!! I'll take 'em.

Except for OG's.
 
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Johan said:
Interflora had a very strict rule about 'THEIR' member accepting non-interflora orders. Bloody tin gods if you ask me.
Click to expand...
I think Johan stated it well....

The wires, including Interflora have for decades conditioned florists to think that somehow their orders are better than florist direct, and consumer direct for that matter, and have used so many mirrors with smoke that some florists really **just don't get it** and Tim you ran into one of them today...

If it were me, I'd ring Jerry back up tomorrow and try to explain things in a dollars ans sense sort of way ;)
 
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