Question re: florist education programs

I have zero patience for buffering!

Also, I think I've gotten a flyer from a wholesaler maybe once, ever, for something other than their own holiday specials. Maybe they put them in folks' monthly statements - I pay for everything up front so I don't get those.
 
Thanks Shannon, I will bring that up at the next meeting...The wholesalers always say they will send out some marketing materials, but rarely ever do, the sales people may tell a few good accounts but many of the smaller accounts get left out....We are constantly trying to come up with better solutions, but the follow through is enough to make you throw your hands up...maybe we need to let them know that if they don't properly market the programs we have to look to other wholesalers that will properly follow through on marketing in order to have the priviledge of having a program.
 
at least in our area......the NUMBER ONE reason why shows.....both teleflora sponsored as well as wholesaler, association, organization sponsored are lightly attended is simply FLORIST APATHY.

They either just simply don't go, forget it, forget about it, or come up with something else to do.
 
at least in our area......the NUMBER ONE reason why shows.....both teleflora sponsored as well as wholesaler, association, organization sponsored are lightly attended is simply FLORIST APATHY.

They either just simply don't go, forget it, forget about it, or come up with something else to do.


So sad isn't it....
 
So, I'd like to ask how we (Teleflora) can make it easier for florists to take advantage of the design & business education courses we sponsor and offer directly.

I consistently hear that this is a gold star for Teleflora, but that turn out at the events we do sponsor is (sometimes, often?) surprisingly light. I've also heard that many more would like to attend, but feel they cannot because of responsibilities at their shop.

I've been tossing around a few ideas of my own, which I'll happily share, but I want to leave them out just now so I don't bias your responses.

What do you think Teleflora could do to encourage florists to attend the education courses we sponsor/offer?

Thanks in advance!

I came in late on this thread, so I took the time to read the responses so far, after reading 3 pages of 6 I stopped. The question as quoted above referred to the "design & business education courses" Teleflora sponsors. Yet in 3 pages of replies hardy a reference was made by anyone to the business education aspect, all sorts of good ideas how to improve the design aspect.

There is a saying that too many people are in the flower business, and not enough are in the business of flowers. I personally believe that this is one of the reasons some many retail florists struggle or outright fail. Too much attention on " design skills and expertise" and not enough effort spent on improving business skills and overall sales. Lets face it, any shop owner can hire a qualified artistic designer, however they can not hire someone to effectively promote and manage the business the way an owner should. After all that is in essence the responsibility of the owner, to manage and grow the business.

Flowers or widgets, all the same. The owners priority should always be to manage and grow their business first and foremost.

On a last note, business seminars are ideally suited for the web.
 
Guilty as charged Doug. Could you buy my business so I can be your designer? When working for others, I always thought I could run their shops better. Now after being an owner for 12 years, I realize I was an idiot!
 
I just wanted to share something that Luc wrote to me in a private message, as I think it's worth voicing (since I hadn't considered his points, yet, myself):

"I did organize many design shows in Northern Ontario. I had both wire serivces sponsored my events.

The very first one I did was 3 hours away from Toronto. To save cost I did the lunch myself. I had a workshop design show. I think I may had about 20 people that came. I took the time and sent out invitation and then personally phone them and ask if they were coming. I felt like I was asking them to go to the end of the earth. I actually had more people from the north then south.

The next year I did another show in Sudbury. I had a wire service sponsor and a supplier. It turn out great. Had close to 60 people. The next year I had a show with a workshop. That also turned out great and we had close to 100 people.

I get the feeling from the posters that these gathering are just put on by the wire service but really there is someone that organizes the whole event. Someone that will make calls, ask for support, find a location, organize the meal, find wholesalers etc etc etc. The day of the event you have the location to get ready, decorate prepare design with the designer etc etc etc. No one compensated me, I did it because I wanted some design shows.

Every time Richard Cook came to visit me, he always told me that Teleflora was ready to support me with another show. I have two in mind that I would Love to do but my time seem so pre-occupied with other things that they did not pan out.

The ideas are in my head and I will tell you it will happen one day but people need to step up to the plate and help organize these thing. It doesnt happen overnight.

Also these shows people have to realize if it is a sponsored even by the wire service they should be felt welcome no matter what. OPEN the shows to all florist. {Nicole interjection: Teleflora unit organized shows are, as Lori mentioned earlier in the thread, open to non-Teleflora members, too, but the price of entry is higher to make up for the fact that members pay fees that support this kind of thing.} That is how we got that many extra people. Also doing a show, you need to have food. The florists like to be pampered. {Nicole again: I think we ALL like to be pampered! ;)}

Going to shows is a good marketing idea for your shop. You get to meet wonderful people, new designs, and it is a good networking tool florist should utilize, but some see it as a expense then a profitable way to increase business in your shop."
 
This is very true...We had a board member that wasn't getting his slimcast message...TF also needs to get more on the ball with getting the stuff we need to market to us(board members) earlier and provide area emails now that they collect them so we can blast the shops, too...Some wholesalers are just as bad as shops when it comes to marketing, They think that the program responsibility ends at hosting it, but they have just as much at stake when you figure in how much they do and could sell after the program if they sent word out before the program that they were having a program and what kind of sale they will be having might get more people there..We suggest this but none really ever do it, I know I never get and email or fax or anything mentioned on their facebook..

I really wish I could commit to helping to make this better, Lori and Sue! We've been trying valiantly to find a way to reach all of our members consistently, but we just haven't found a way, yet. Many don't check email, not every shop has Dove, snail mail is okay but expensive and lots of stuff gets thrown away as 'junk mail'... It's crazy frustrating. I'm open to ideas on this, too! Because really and truly, this is one of our biggest challenges...
 
Nicole,

I've never been to a US TF event, so I don't know if there is a blend of design & business in one event or not. That would, indeed, by my suggestion. Have someone other than a WS VP talk about online marketing (pls know - I'm not being dismissive, but I've rarely heard them offer anything relevant or useful at any conference I've attended).

...

Online training is a nice idea, but there's a reason J stopped charging for the JTV episodes. I'm glad he's found a successful business model that lets him continue producing good content.

Ryan-
We have started offering one all-business class at the Ed Ctr in OKC and all of the Oklahoma City courses offer some level of business related information as part of the course, so we do check that box in OKC. I can't say for sure about the unit-run programs, as I'm not as familiar with those (not that the information's not available, it's just not as easy for me to 'run into' at work and learn about in the course of my regular day, so I haven't, my fault there).

You make a very good point about JTV no longer being a 'for purchase' video... Thanks for that, it's a good point. People often won't pay for web-based content because they're so used to it being free - I wonder if that could be overcome with some sort of hard-good that is sent as a follow-up, like a work book or something... Thanks for the thought starter, there.
 
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Nicole -

I've often wondered if, (and hoped that) shop owners would make it MANDADORY for each staff member to attend a minumum of 1 educational program a year.

For a simple, local program (Teleflora sponsored, State Association sponsored, etc), the shop would pay admission/registration; I do not think the employees need, nor should expect compensation for their "time".

Get commitments from all your Education Specialists who are shop/business owners, that they implement such a program - all their staff members must attend some type of further educational program once a year. Period.


Bert Ford, Bob Hampton, Darla Pawlak, Gerard Toh, Hitomi Gilliam, Jerome Raska, Jim Ganger, Joyce Mason-Monheim, Kevin Ylvisaker, Lynne Moss, Sharon McGukin, Susan Ayala, Tim Farrell, Tom Bowling, Tom Simmons, Vonda LaFever, Wilton Hardy....


Set a precedence by DOING....(if THEIR staff is required to attend, maybe we'd better require it, too!)


Then promote that fact, they THEY strongly endorse, and require, continuing education:

Have testimonials from names we know, that they endorse such a program - then promote the heck out of those testimonials....


(AIFD could do the same thing - make a requirement of the AIFD membership who own businesses, that their staff members actively participate in some type of education program, once a year.)

Marie Ackerman and Rich Salvaggio can make that happen - they can hammer out the details and guidelines.

Make having that status of "pro-active education required" something to be proud of - special directory listings, etc...

If someone takes a stand and makes education mandatory, our industry can only get better... if we are serious, we'd better GET serious....

oh my - can you tell how I REALLY feel? :redface2:

I (personally) like this idea, VJD, but I'm not quite certain how our experts would feel with us trying to meddle in their shop business... I'll certainly mention the idea to Rich and Marie and see what comes of it. I think you make a great point that leading by example is often the most impactful way to make a change - I just am not sure if we have the right to require those folks to be our examples.
 
Get commitments from all your Education Specialists who are shop/business owners, that they implement such a program - all their staff members must attend some type of further educational program once a year. Period.

Bert Ford, Bob Hampton, Darla Pawlak, Gerard Toh, Hitomi Gilliam, Jerome Raska, Jim Ganger, Joyce Mason-Monheim, Kevin Ylvisaker, Lynne Moss, Sharon McGukin, Susan Ayala, Tim Farrell, Tom Bowling, Tom Simmons, Vonda LaFever, Wilton Hardy....
FTR, I believe only 4 of the 17 currently own or work full-time at flower shops.
 
With the success of so many sales and business oriented seminar companies within the general business world, I wonder what it is that we are doing wrong when it comes to bringing out the numbers for those same types of offerings for florists.
Could it be that we are so entrenched in our old systems that we are unwilling to investigate new ideas? ( Actually that would not surprise me, based on the number of shops that sell the same old, same old...)
Could it be that because we tend to be an emotion based industry that we don't want our competition to know what we are doing, what made us successful, or where we are failing, out of some weird sense of pride?
Or maybe we really are just a bit stupid, and can't bear to recognise that fact.
At least once a week, I get email blasts from various companies offering one day seminars about a variety of small business subjects, ie hiring the right employees, upselling, lowering costs, tax information, etc etc. Usually the cost is 79$ or less, and they are presented in rooms at local hotels that accomodate 30 or fewer people. They usually inculde a continental breakfast, and a simple lunch.
Maybe we expect too much, wanting to offer programs for 49$ or whatever, and have an attendance of 100 or more watching a design show where we cannot really see what the designer is doing, because we are seated too far away, and we fear that all the other local guys are just going to copy all the same ideas.
I'm not sure of the answers, but I recognise that we have a problem.
Our local wholsaler ( there's really only one in Ottawa) planned a great session of shows for a one year period, with big name designers, in a great venue, but needed 75 shops to sign up in order to make it happen. They didn't get the numbers, so ended up cancelling the entire idea.
Perhaps the way we think about education has to be revisited.
Perhaps we should consider a different model...one that is successful...and try to embrace what it is that makes them thrive.
Just some food for thought.
JP
 
I for one have been asking our state floral association (WUMFA) to offer more business programs. Not just for me or my managers, but for designers as well. How many designers (not event designers but everyday shop designers) are really good at ordering flowers for a wedding in order for it to be profitable? Too often I have seen this fall under the responsibilty of the designer who often WAY over orders for the event (just in case). I think combining some design with some business could work.

I totally agree with Doug...too many florists are in the flower business but not the business of flowers. I'm not downplaying the importance of design, but I've seen a number of surveys throughout the years that rank design quite low on a customer's list of what's important in a floral arrangement...often after freshness, color, size, long lasting, price...

We as an industry are obsessed with design...to the detriment of other aspects of running a successful business.
 
OK as for the business programs and why florists don't attend them...It is the very same reason many florists sell what they like and want and have a very hard time seeing past to what the customer likes and wants...Most florists are narrow minded and so into the design part of their business that that is all they are interested in...so many think that the stronger they make the design portion of their business the stronger their business...many florists do not ever think about their weaknesses and what they need to stregthen hence the reason many florists hire design help when they really should hire sales help or marketing help to grow faster. The business end completely escapes so many florists that seminars are boring to them, they only want to have fun, but then when business cannot support the fun whine and cry...instead of doing something that will help them...

Are florists stupid? Maybe some, many are apathetic..So many are just ok with the status quo...But most just open and operate without a clue and then just keep operating without a clue hoping and wishing for the floral fairy god mother to fix it all...I have worked for enough struggling shops to know that this is the norm for many a shop and have seen enough flower shops sell or close to know that this is the norm...I have worked enough programs and talked to enough florists about them to know why they aren't interested in business. This folks is why licensing might be a good route for our industry...the one and only reason...it might just be enough to rid the industry of the fairy godmother wishing florists waiting for the second coming of the flower god to help them magically get more business, without ever coming out of their comfort zone and doing the real work to make themselves stronger and better at the parts of business that they fall short in...
 
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Although I think Doug has a very valid point, I am quite certain that if you can't get florist's to go to a show featuring design, then you will have a doubly hard time getting them to go for business education.

Sadly, most shops were opened by someone who loved to design. Few were opened by business people.

Unfortunately getting your average retail florist to attend seminar on business is difficult to say the least. In my previous career as wholesale florist we would hold design shows twice a year, these were tremendously successful events usually drawing 400-500 florists and their staff.

Always wanting to be one step ahead of my competition I decided one year to combine a full day business seminar with one of our design shows. The business seminar would be held the Saturday, and the design show on the Sunday. Featured guests at the business seminar were a banker, an accountant, a marketing firm, and a speaker focusing on how to increase sales. turnout was as follows

Saturday Business Seminar - 1 person
Sunday Floral Design Show - 400 + people.

Ironically the individual who attended the Saturday business seminar was one of our best customers, always on time with their payment, and the operator of a very successful store.

On the other hand, I personally spoke to one of our customers who business was at the other end of the spectrum ( always behind on payment, continuing problems with their business) and was told that they did "not have time to waste attending seminars". Funny thing though, she did make the design show the next day.